Data deletion for iLoveDigital Social

Last updated: 29 October 2026

This page explains how to delete the data that iLoveDigital Social (social.ilovedigital.eu) keeps when you create an account and connect social media accounts. iLoveDigital Unipessoal Lda. (NIPC 514 344 342) provides the service.

What we keep

• Your account data: name, email, organisation and the technical security logs.
• The access token each network gives us when you connect an account. We never receive your password (on Bluesky, we store the app password encrypted you created for the platform).
• The ID, public name and profile picture of each connected Page or account (on TikTok, also the username).
• The content you schedule or publish: text, images, videos, networks and dates.
• The status of each post: its link and, if any, the error message.

We do not store network statistics: they stay in temporary memory for 1 hour at most. We delete images and videos 30 days after the post goes out or is cancelled.

Delete in the platform itself

• A channel: in the channel’s menu, delete it (disabling only pauses it and keeps the access token, so you can turn it back on). The platform stops publishing to that account, and we delete the access token and profile data within 30 days.
• Your whole account: in Settings, choose to delete your account and confirm. We delete the user, organisation, connections, posts and files within 30 days.

If you want a copy of your data before deleting it, ask for it by email (see the Terms, section 12).

Request deletion by email

1. Email [email protected] with the subject “Data deletion”.
2. Tell us the email you use to log in to iLoveDigital Social and which Pages or accounts the request covers.
3. We delete that data within 30 days and confirm by email, with a request number.

Remove access on the network itself

• Facebook: Settings & privacy › Settings › Business integrations (or Apps and websites) › iLoveDigital Social › Remove.
• Instagram: Settings › Website permissions › Apps and websites › Remove.
• TikTok: Settings and privacy › Security › Apps and services › remove iLoveDigital Social.
• YouTube / Google: myaccount.google.com › Security › Third-party apps connections.
• LinkedIn: Settings › Data privacy › Permitted services.
• Bluesky: Settings › Privacy and security › App passwords › delete the iLoveDigital Social app password.

Once you remove access, we can no longer publish to that account, and we delete the access token within 30 days. To have us delete your content and account too, use the platform or send us the request above.

What stays

• Posts already published stay on your accounts; delete them on the network itself.
• We delete backups after 30 days.
• Once paid plans exist, billing records are kept for 10 years, as tax law requires.

You can read more in our Privacy policy and Terms.

Shared organisations

Deleting your user account does not delete the data of an organisation that still has other active members. To close a shared organisation or request deletion of its data, write to [email protected] on behalf of the organisation.