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Sales recovery

WooCommerce checkout not working?

We investigate failed payments, checkout errors and missing orders. We distinguish a payment refusal from a store error, trace the order through WooCommerce and propose a scoped repair before making changes.

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Illustrative example

Checkout repair

Fictional scenario to show the delivery format. It is not a diagnosis of your site nor a client result.

Situation found
The test payment is accepted, but the repeated webhook creates two orders.
Proposed intervention
Reproduce the repetition, fix the deduplication and test the full flow in test mode.
Client delivery
Test request and response, a single order created and proof of validation.
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What the intervention includes

WooCommerce checkout repair

01

Locate the failing step

Record the error, device, payment method and order status. Compare WooCommerce logs with the payment provider result to distinguish a declined transaction from a store failure.

02

Check the purchase flow

Inspect cart sessions, shipping zones, tax calculation and checkout compatibility. Check whether the payment callback reaches the store and updates the order.

03

Agree and isolate the repair

Define the change and rollback plan before intervention. Reproduce conflicts on an isolated test copy using dummy data and the payment provider test mode.

04

Verify the order outcome

Check totals, payment confirmation, stock changes, creation of a single order and transactional email. Document the tested scenario and any remaining limitations.

Next step

Free diagnosis

Tell us the site and what worries you. We answer with what we found and a fixed price, or with the honest news that it isn't for us.

  • No commitment
  • Reply within two working days
  • Data used only to reply

By sending, you agree that we use these details only to analyse and answer your request.

Explain the problem. We will identify the right route.

Send the URL, context and business impact. Do not send passwords or credentials through the public form.

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Before requesting a diagnosis

WooCommerce checkout not working: where does the purchase fail?

  1. Identify the failing step: an unresponsive button, declined payment, unavailable shipping or missing order. Record the time, error message, device and payment method.
  2. If the customer was charged but the order is not confirmed, compare the payment provider transaction with the WooCommerce order status. Avoid repeating live payments until the first outcome is understood.
  3. Before testing plugin conflicts, prepare a backup and an isolated staging environment. Use the payment provider test mode and dummy data; do not disable plugins on a store taking orders.
  4. After the repair, check cart, shipping, tax, payment, creation of a single order and transactional email. If only the email is missing, follow the delivery diagnosis. Do not submit card details, customer data or credentials through the form.
Diagnose missing order emailsTechnical documentation